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IT Assistant

Department: Home Office
Location: Graham, TX

Title: IT Assistant

Basic Description:

The purpose of this internship is to prepare a student for entry into the business world by providing a thorough understanding of the Information Technology functions of an organization to include theory and practical application of attained knowledge.

Information Systems:

    Learn and develop skills in information technology to include networking of computers, system wide backup of data, and storage of data.

    Assist staff in performing system backup and maintenance functions.

    Assist in installation of PC hardware and software.

    Assist in network and hardware troubleshooting.

    Assist in performing preventative maintenance and upgrades on servers.

    Perform special projects as determined by the information systems staff.

    Assist in needs analysis for projects; in research for solutions for needs.

    Assist in updating user and technical documentation (Network Diagram, ARP tables, etc.).

    Assist in managing, maintaining, developing, designing and updating the intranet.

    Assist with the Web Content Management System for our public website.

    Gain hands on practical experience to the full gamut of Help Desk roles and responsibilities.

    Run calls to troubleshoot desktop problems for Credit Card Terminals, POS registers and PC computers.

Personal Development:

    Develop planning, organizational and time management skills.

    Increase knowledge of computer skills and technology.

    Develop team-based work competencies.

    Develop interpersonal skills in order to communicate with employees, day-to-day business contacts, and external clients through follow up         calls.

Selection Criteria: 

    Energetic, organized and detailed skilled with today’s technology.

    Highly developed interpersonal skills and the ability to work well in a team-based environment

    Independent worker. 

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